Universal Scientific Industrial

USI provides both industrial standards and customized service plans based on customers’ own service level requirements. In proposing a customized service plan, we work closely with each customer to develop the personalized solution.

Customized Service Solutions

• FRU (Field Replaceable Unit) supply service
• RMA repair service
• Warranty & post warranty service management
• Update of engineering change
• Refurbishment, screen, and diagnosis of system units
• CTO/Reconfiguration service
• Reverse logistic
• RTV handling

USI offers a broad range of comprehensive after sale services for customers to choose.

RMA service

• Service plan proposal
• Warranty repair
• Engineering Change (EC); rework
• Product swap
• Refurbishment

eRMA

USI's e-RMA system has been integrated with corporate SAP based ERP system to manage worldwide service network. The system collects fall out rate classification data and performance failure analyses. The e-RMA system offers customers an efficient, worry-free, 24/7 portal for RMA requests and status updates.

Spare Parts

Standard lead-time and emergency order spare parts sale.

Technical Support

• Need-based on site support
• Repair training
• Trouble shoot & failure analysis
• Test fixture and technical documentation