USI provides both industrial standards and customized service plans based on customers’ own service level requirements. In proposing a customized service plan, we work closely with each customer to develop the personalized solution.
Customized Service Solutions
- FRU (Field Replaceable Unit) supply service
- RMA repair service
- Warranty & post warranty service management
- Update of engineering change
- Refurbishment, screen, and diagnosis of system units
- CTO/Reconfiguration service
- Reverse logistic
- RTV handling
USI offers a broad range of comprehensive after sale services for customers to choose.
- Service plan proposal
- Warranty repair
- Engineering Change (EC); rework
- Product swap
USI's e-RMA system has been integrated with corporate SAP based ERP system to manage worldwide service network. The system collects fall out rate classification data and performance failure analyses. The e-RMA system offers customers an efficient, worry-free, 24/7 portal for RMA requests and status updates.Employee Login
Standard lead-time and emergency order spare parts sale.
- Need-based on site support
- Repair training
- Trouble shoot & failure analysis
- Test fixture and technical documentation