Value Chain Management
Customer Relations
Since its inception, the Company has been providing professional services and quality products to meet the diverse needs of our customers. We possess cutting-edge product development and manufacturing capabilities to provide customers with complete services from design to distribution and services spanning across global production locations. Delivering complete solutions with a focus on customer satisfaction is our core value.
Quality Management
USI have established a comprehensive Quality Management System and formulated our Quality Policy Through the PDCA (Plan-Do-Check-Act) cycle, USI strengthens process control, quality assurance, and risk management to continuously improve product quality and reduce operational risks. In addition, we have established an internal audit mechanism to regularly evaluate the effectiveness of our Quality Management and Hazardous Substance Management Systems. Through corrective actions and continuous improvement, we enhance product and service quality, meet customer requirements, and maximize customer satisfaction.
Customer Service and Feedback
USI gathers customer feedback through multiple channels, including online forms, email, dedicated hotlines, customer visits, and regular meetings. Through cross-functional collaboration, feedback on quality, delivery, service, and design is incorporated into USI’s quality management and continuous improvement processes to enhance products, manufacturing processes, and services. A standardized complaint handling process is also in place to ensure prompt responses and appropriate resolution, supporting continuous improvement in customer satisfaction.
Driving Up Customer Satisfaction
USI places customer satisfaction at the core of its operations. By gathering feedback through regular communication and surveys, USI promotes cross-functional improvement initiatives to continuously enhance the quality of its products and services. In the 2025 customer satisfaction1 survey that covers all customers, 96.4% were satisfied with USI's services, and the customer satisfaction score averages 86.3 across all satisfaction dimensions. Through ongoing cross-functional collaboration and process optimization, USI continues to enhance service quality, strengthen customer relationships, and build long-term trust and sustainable partnerships.
Percentage of Satisfied Customers:
Customer Satisfaction Score:
Note:
1. Definition of Customer Satisfaction Score: Outstanding Satisfaction ≥ 90；Excellent Satisfaction ≥ 85；Successful Satisfaction ≥ 80；Satisfied Satisfaction ≥ 70；Improvement Required Satisfaction≥ 60；Unacceptable Satisfaction < 60
Customer Privacy Protection
USI places great importance on protecting customer privacy and confidential information, recognizing such protection as an essential foundation for building trust and maintaining long-term relationships. USI enters into confidentiality agreements with its customers and has established privacy and personal data protection policies governing the collection, processing, and use of personal data. All customer documents are managed at the highest level of confidentiality, with access controls in place to safeguard information security. In addition, USI continues to advance its information security management system, strengthen cybersecurity protection and incident response capabilities, safeguard customer data, product information, and intellectual property, and mitigate the risk of information leakage. Please refer to the Policy on the Protection of Privacy and Personal Data.
